At Neango Corporation, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
You may return most products within 7 days from the date of delivery. To be eligible for a return, items must be:
- Unused, undamaged, and in the same condition you received them
- In the original packaging with all tags, manuals, and accessories
- Accompanied by the proof of purchase (order confirmation email or receipt)
2. Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care products (e.g., trimmers, shavers, epilators)
- Undergarments, socks, and swimwear
- Perishable goods (food, flowers)
- Custom‑made or personalized items
- Digital products and software once downloaded
- Gift cards and vouchers
If you have questions about a specific item, please contact us before placing your order.
3. Return Process
To initiate a return, follow these simple steps:
- Notify Us: Contact our customer support within 7 days of delivery via +8801819542616 or info@neango.com with your order number and reason for return.
- Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the return address.
- Pack & Ship: Securely pack the item(s) with all original accessories and include a copy of the invoice. Clearly write the RMA number on the package.
- Inspection: Once we receive the returned item, our quality team will inspect it (typically within 2–3 business days).
4. Refund Policy
Once your return is approved, refunds will be processed as follows:
- Prepaid Orders (bKash/Nagad/Card): Amount will be credited back to the original payment method within 5–10 business days after inspection.
- Cash on Delivery (COD): Refunds will be issued via bKash/Nagad or bank transfer. Please provide your correct mobile wallet/account details when requested.
All refunds are processed in Bangladesh Taka (BDT). The actual time to reflect the refund depends on your bank or payment provider.
5. Shipping Costs
- Our Error: If the return is due to a mistake on our part (wrong item, damaged on arrival, or defective product), we will cover the return shipping costs and arrange a pickup.
- Customer Preference: If you changed your mind or ordered the wrong size/color, you are responsible for the return shipping charges. The original delivery charge is non‑refundable.
6. Exchanges
We offer direct exchanges for the same product in a different size or color, subject to stock availability. If the desired variant is out of stock, a full refund will be issued instead. The exchange process follows the same 7‑day window and condition requirements as returns.
7. Damaged or Defective Items
If you receive a product that is damaged, defective, or not as described, please contact us immediately (within 24 hours of delivery). Take clear photos of the damage/defect and the shipping label. We will arrange a replacement or full refund, including return shipping, as quickly as possible. Do not discard the original packaging until your claim is resolved.
8. Order Cancellation
You may cancel your order free of charge before it has been dispatched. Once the order is marked as "shipped", it cannot be cancelled. If you still wish to return it after delivery, our standard return policy will apply.
9. Contact Information
For any questions regarding returns, refunds, or exchanges, please reach out to our dedicated support team:
Last updated: July 23, 2026