Frequently Asked Questions

Quick answers to your most common questions

Browse our Shop, select a product, choose a variant (if any), set quantity, and click “Add to Cart”. When ready, go to Cart and proceed to checkout. Fill in your delivery address and select a payment method to complete the order. You’ll receive an order confirmation via SMS/email.

We accept Cash on Delivery (COD), bKash, Nagad, and Bank Transfer. All digital payments are processed through secure, PCI‑DSS compliant gateways. For COD, please have the exact amount ready at delivery.

Inside Dhaka: 2–5 business days. Outside Dhaka: 4–7 business days. Remote areas may take 7–10 days. Delivery times can vary during public holidays or bad weather. You’ll receive a tracking link once the order is dispatched.

Visit our Track Order page and enter the order number you received by email/SMS. You can also log into your account and view “My Orders”. For assistance, call us at +8801819542616.

You may return most items within 7 days of delivery if they are defective, damaged, or not as described. The product must be unused, with original packaging. Refunds are processed within 5–10 business days after inspection. Read our full Return Policy.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and enjoy faster checkout next time. It’s free and takes less than a minute.

Call us at +8801819542616 or email info@neango.com. Our support team is available Saturday to Thursday, 10 AM – 8 PM (Bangladesh Standard Time). You can also reach us via Facebook Messenger.

Yes, we deliver to every district in Bangladesh. Delivery charges are calculated based on weight and location, shown at checkout before payment. Some remote areas may incur a small additional fee.

Absolutely. We use SSL encryption (HTTPS) on all pages. Your payment details are never stored on our servers – they go directly to the payment processor. We never share your data with third parties. Read our Privacy Policy.

Immediately take photos of the damage and contact us within 24 hours. We will arrange a replacement or refund. Please keep all original packaging for verification.

If the order hasn’t been shipped yet, you can request changes or cancellation by contacting us immediately. Once shipped, it cannot be cancelled, but you may return it after delivery (subject to return policy).

Warranty information is mentioned on each product page. Most electronics come with a 1‑year brand warranty. For warranty claims, contact us with your order number.